While online shopping has made purchasing products fast and easy while eliminating face-to-face interaction, people still expect excellent customer service. In a world where Facebook and Twitter are at people’s fingertips, companies should be prepared to deliver customer service online in addition to their brick-and-mortar locations. Despite this fact, many companies still fall behind on delivering online customer service. The Amity article “10 Customer Experience Mistakes Businesses Are (Still) Making” by Vitaliy Verbenko presents examples of customer service mistakes that your company can’t afford to make.
To read the full article, please click the link below:
If you're interested in outsourcing with a social media contact center, we can help at no charge!
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading contact centers. Let us help you find the contact center that best fits your requirements.