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10 Customer Experience Mistakes Businesses Are (Still) Making – Vitaliy Verbenko


While online shopping has made purchasing products fast and easy while eliminating face-to-face interaction, people still expect excellent customer service. In a world where Facebook and Twitter are at people’s fingertips, companies should be prepared to deliver customer service online in addition to their brick-and-mortar locations. Despite this fact, many companies still fall behind on delivering online customer service. The Amity article “10 Customer Experience Mistakes Businesses Are (Still) Making” by Vitaliy Verbenko presents examples of customer service mistakes that your company can’t afford to make.

To read the full article, please click the link below:

10 Customer Experience Mistakes Businesses Are (Still) Making – Vitaliy Verbenko



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