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10 quick tips on improving the web chat experience - Dateme Tamuno

live chatWith technology come issues. Maybe your website is having hosting issues or your online bill pay isn’t functioning properly. Whatever the problem, it’s always nice to have customer support any time you need it. Many companies are using web chat to provide service and support as soon as the customer requires. The article “10 quick tips on improving the web chat experience” by Dateme Tamuno discusses live chat’s impact on customer satisfaction and lists and elaborates on these tips:
  1. Display the waiting time
  2. Use a graphical countdown
  3. Personalisation is critical
  4. Burst the jargons with a needle
  5. Don’t leave them hanging for dry
  6. Take ownership but leave them with the key
  7. Make them believe in themselves
  8. Flexibility will make the experience stand out
  9. Patience is golden- make it sparkle
  10. Use success stories to establish your expertise and customer happiness

To read the full article, click the link below:

10 quick tips on improving the web chat experience - Dateme Tamuno



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