With every holiday season comes extremely busy shopping days at retail stores. Though stores may get hectic, it’s still crucial to deliver excellent customer service. The Retail Customer Experience article “10 tips for boosting customer service and inspiring a retail seasonal workforce” by Donna Cutting says that 70% of buying experiences are based on how the customer feels they’re being treated. The article elaborates on how to give your customers the red-carpet treatment during the holiday season with these 10 tips:
- Get Your Staff Red-Carpet Ready
- Give Seasonal Staff a Red-Carpet Welcome
- Roll out the Holiday Hospitality
- Surprise with Seasonal Delight
- Act with Urgency
- Practice Personalization
- Lead by Example
- Leave a Lasting Impression
- Recover with Style
- Give Standing Ovations to Your Staff
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