ICMI did a great thing and held a chat devoted entirely to helping small contact center managers with their challenges. They took the top questions and created a slideshow to help contact center managers, or even people who don’t work in the contact center industry. The topics covered include:
- The best ways to measure small contact center productivity
- How to make training a priority, not productivity killer
- Ways to handle time off requests
- How to help your team stay focused
- How to tackle personal social media use in the contact center
To read the tips for these topics, please click the link below:
If you're interested in outsourcing with a call center, we can help at no charge!
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.