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18 Tips to Maximize Small Contact Center Productivity – Erica Strother Marois

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ICMI did a great thing and held a chat devoted entirely to helping small contact center managers with their challenges. They took the top questions and created a slideshow to help contact center managers, or even people who don’t work in the contact center industry. The topics covered include:

  • The best ways to measure small contact center productivity
  • How to make training a priority, not productivity killer
  • Ways to handle time off requests
  • How to help your team stay focused
  • How to tackle personal social media use in the contact center 

To read the tips for these topics, please click the link below:

18 Tips to Maximize Small Contact Center Productivity – Erica Strother Marois



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