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Four Levers for Innovation in Customer Experience – Brad Cleveland

five loyalty drivers that fit most customers

Progress happens in every industry, be it with major changes quickly or small changes over time. Either way you look at it, there is always innovation occurring as a natural part of any field. This should be the same with the customer service industry, however, many leaders worry about their companies lagging behind. The article “Four Levers for Innovation in Customer Experience” by Brad Cleveland offers ideas for potential areas of innovation so your company can be customer experience leaders.

These ideas include:

  1. Open up access channels
  2. Listen to your customers
  3. Listen to your employees
  4. Think (and act) beyond service 

To read more about these, please click the link below:

Four Levers for Innovation in Customer Experience – Brad Cleveland

 

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