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4 Magic Customer Service Phrases (All in 4 Words or Less) - Roxanne Abercrombie

call center agentThe article “4 Magic Customer Service Phrases (All in 4 Words or Less)” by Roxanne Abercrombie (Online Content Manager for Parker Software) discusses the idea that the perception of your company is determined by your customers, not by you. The words that your company uses to communicate with your audience are crucial and can make or break your business. For that reason, Abercrombie elaborates on four phrases that can make a difference in customer service.
  1. “How can I help?”
  2. “Thank you.”
  3. “What are your thoughts?”
  4. “I’m sorry.”

To read the full article with more in-depth commentary on these four phrases, click the link below:

4 Magic Customer Service Phrases (All in 4 Words or Less) - Roxanne Abercrombie



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