In addition to the normal benefits you hear about with cloud-based contact center software (cost reduction, flexibility, etc.), there are other benefits. The Loyalty360 article “Four Ways to Prepare Your Contact Center for a Cloud Migration” by Rebecca Anderson discusses new Aberdeen research, which reveals other benefits of the cloud such as customer happiness and better agent engagement. The article also delivers four ways companies more easily move their business to the cloud:
- Prepare for omni-channel interaction capabilities
- Give agents the appropriate tools
- Implement customized reporting and analytics
- Have a disaster recovery plan
To read more about these strategies, please click the link below:
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