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5 Easy Steps to Top-Notch Customer Service – Cheryl Scott

call center agentThe Huffington Post article “5 Easy Steps to Top-Notch Customer

Service” by Cheryl Scott gives advice on ways employees can ensure quality customer service. These tips include:

  • Check the body language
  • Don’t break character when you’re “on stage”
  • See the Customer’s Experience Through to the End
  • Remember Your Internal Customer
  • Don’t Forget the Emotional Bank Account

To read about these five tips in detail, click the link below:

5 Easy Steps to Top-Notch Customer Service – Cheryl Scott



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