A contact center can be a hectic environment, as anybody who has worked in one can attest to. This is especially true in smaller contact centers of 75 seats or less. The ICMI article “The Five Most Common Mistakes Made by Small Contact Center Leaders” by Justin Robbins presents mistakes he’s witnessed small contact center leaders make. Robbins also gives advice on how you can avoid making these mistakes yourself. To read the full article, please click the link below:
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