Outsource Consultants' Blog

8 tips for choosing the right contact center for your business – Jennifer Lonoff Schiff

Find the outsource contact center that fits best with your company’s culture can be a challenge. You want to make sure that the contact center you select will reduce your costs while maintaining your company standards for customer service. If this sounds intimidating, the CIO article “8 tips for choosing the right contact center for your business” by Jennifer Lonoff Schiff is here to make things clearer. The article explains 8 tips from customer service and outsourcing professionals:Map of the world
  1. Have a good sense of what you need, or want, before you start interviewing contact centers.
  2. Get references and speak with other clients
  3. Verify that they have the right people and resources to handle your customer service and support.
  4. Make sure contact center data can integrate with your CRM solution.
  5. And don’t forget about social media integration.
  6. Be strategic about location.
  7. Discuss policies and procedures as well as security and privacy measures.
  8. Know what and how you will be charged.

To read the full article with explanations of these 8 tips, please click the link below:

8 tips for choosing the right contact center for your business – Jennifer Lonoff Schiff

 

Screen_Shot_2015-01-20_at_2.12.35_PM

If you're interested in outsourcing with a call center, we can help at no charge! Fill out the form for a FREE call center cost proposal.

Outsource Consultants are call center experts with over 20 years of outsourcing industry experience. We have spent thousands of hours vetting and analyzing the strengths and specializations of the industry leading call centers in the United States and around the world. We match our clients with the best call centers to help them save time, money, reduce risk and drive peak performance. Let us help you find the outsource call center that is the perfect fit to meet your exact requirements at NO charge!

 Learn More

Get a Free Call Center Cost Proposal!

Phone: 888-766-4482
Email: ckotlarz@Outsource-Consultants.com

FOLLOW US for relevant and up to date information regarding the call center industry.

  • Outsource Consultants, LLC Google+
  • Outsource Consultants, LLC Twitter
  • Outsource Consultants, LLC LinkedIn
  • Outsource Consultants, LLC Blog RSS Feed
  • Outsource Consultants, LLC Facebook
  • Outsource Consultants, LLC Manta

Download Our Guide to Help You Find the Best Fit Outsource Call Center Partner!

RFP_Template_Book_cover

Download Now

Download Our Top 10 Checklist: Key Areas to Consider when Selecting An Outsource Call Center Partner!

Top_10_Checklist_Book_cover


 
Download White Paper
 

Newsletter

Recent Articles

Categories