- Have a good sense of what you need, or want, before you start interviewing contact centers.
- Get references and speak with other clients
- Verify that they have the right people and resources to handle your customer service and support.
- Make sure contact center data can integrate with your CRM solution.
- And don’t forget about social media integration.
- Be strategic about location.
- Discuss policies and procedures as well as security and privacy measures.
- Know what and how you will be charged.
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