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8 tips for choosing the right contact center for your business – Jennifer Lonoff Schiff

Find the outsource contact center that fits best with your company’s culture can be a challenge. You want to make sure that the contact center you select will reduce your costs while maintaining your company standards for customer service. If this sounds intimidating, the CIO article “8 tips for choosing the right contact center for your business” by Jennifer Lonoff Schiff is here to make things clearer. The article explains 8 tips from customer service and outsourcing professionals:Map of the world
  1. Have a good sense of what you need, or want, before you start interviewing contact centers.
  2. Get references and speak with other clients
  3. Verify that they have the right people and resources to handle your customer service and support.
  4. Make sure contact center data can integrate with your CRM solution.
  5. And don’t forget about social media integration.
  6. Be strategic about location.
  7. Discuss policies and procedures as well as security and privacy measures.
  8. Know what and how you will be charged.

To read the full article with explanations of these 8 tips, please click the link below:

8 tips for choosing the right contact center for your business – Jennifer Lonoff Schiff



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