How does your company measure success in sales and customer support? Chances are pretty good that you use key performance indicators (KPIs) to gauge how well your departments are performing. So, which KPIs are the most important for measuring the success of your B2B customer service? The Team Support article “What KPIs matter most for B2B customer service?” presents the following KPIs as the most important:
- Cost per ticket
- Volume of tickets
- Response and resolution times
- Customer satisfaction
To read about these KPIs in detail, please click the link below:
If you're interested in outsourcing with a call center, we can help at no charge!
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.