Happy customers are loyal customers. While happiness can come specifically from a company’s product or service, it also occurs with quality customer service. And quality customer service shouldn’t end with in-store, face-to-face interactions; it should also be a part of your call center. The FurstPerson article “Contact Center Hiring to Turn Customers to Friends” by Daniel James gives an interesting concept: that contact center agents should be more than simply friendly; they should be empathetic, charming, enthusiastic, and supportive. To read this article and learn more about this concept, please click the link below:
If you're interested in outsourcing with a call center, we can help at no charge! Fill out the form for a FREE call center cost proposal.
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.