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The contact centre in 2015: what the future holds - Premier Technologies

Abstract

The release from Premier Technologies, “The contact centre in 2015: what the future holds,” discusses a report by the company 3C Logic that gives four trends affecting call centers this year. A couple of these trends include virtual agents and customers with a preference for self-service. To read the full article, click the link below:

The contact centre in 2015: what the future holds

 

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