Call center outsourcing has been a growing industry in recent years. The Costa Rica Star article “Costa Rica Call Center Industry Set for Future Growth” by Jaime Lopez discusses past growth and future growth of the call center industry (extending to 2019). The article breaks down the growth analysis into three markets: Americas, EMEA (Europe, Africa), and APAC (China, Philippines, India, and more). The article gives expected growth by 2019 for each market.
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