If you work in customer service, chances are pretty good that you’ve heard the phrase, “the customer is always right,” many times. While the intention behind this phrase may be good, it might not be completely accurate. The Team Support article “Customer Service is about the Customer” by Laura Ballam discusses the idea that the role of customer support, whether in B2C or B2B support, is to make your customers’ lives easier. To read the full article, click the link below:
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