What do you think when you hear the words “customer service”? Without looking up the definition in a dictionary, there is a good chance that most people have their own thoughts on what “customer service” actually means. The article “The Definition of Customer Service” by Shep Hyken gives some examples of what a handful of professionals think is the definition of customer service. The article also throws a twist into the discussion, explaining why professional opinions on customer service don’t really count. To read the article, click the link below:
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