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Does Your Call Center Have a Fast-Food Hiring Mentality? – Peter L. DeHaan, PhD

customer service call centerYou’ve heard the phrase, “You get what you pay for.” While it’s possible to find bargain deals in certain areas, if you want good employees you have to be willing to compensate them well. The March edition of Medical Call Center News features an article by Peter L. DeHaan, PhD discusses how hiring agents at low wages can lead to more turnover in your call center.


To read the full article, please click the link below:

Does Your Call Center Have a Fast-Food Hiring Mentality? – Peter L. DeHaan, PhD



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