In the article “Five Customer Service and Experience Trends You Can’t Ignore”, Shep Hyken reflects on customer service trends that have occurred over the last year and discusses their importance for future consideration. The five trends he elaborates on are:
- Your customers are smarter than ever before
- It’s time to have self-service customer service as an option
- Social media and customer service belong together
- Make sure you are mobile-ready and taking advantage of the smart phone revolution
- The handwritten thank you note will never lose relevance
To read the full article, please click the link below:
If you're interested in outsourcing with a call center, we can help at no charge! Fill out the form for a FREE call center cost proposal.
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.