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Five Customer Service and Experience Trends You Can’t Ignore – Shep Hyken

customer service call center agentIn the article “Five Customer Service and Experience Trends You Can’t Ignore”, Shep Hyken reflects on customer service trends that have occurred over the last year and discusses their importance for future consideration. The five trends he elaborates on are:

  1. Your customers are smarter than ever before
  2. It’s time to have self-service customer service as an option
  3. Social media and customer service belong together
  4. Make sure you are mobile-ready and taking advantage of the smart phone revolution
  5. The handwritten thank you note will never lose relevance

To read the full article, please click the link below:

Five Customer Service and Experience Trends You Can’t Ignore – Shep Hyken

 

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