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Five Ways to Stop the Oncoming Customer Service Train Wreck…Before it Happens

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The MENG article, "Five Ways to Stop the Oncoming Customer Service Train Wreck…Before it Happens" by Linda Popky, discusses the idea that many people have had situations where they love a product or company, but a negative customer service experience tarnishes their whole perspective on the company. Popky gives five steps to having better customer service:

  1. Recognize the Key Role Employees Play in Your Marketing
  2. Engage Employees Proactively
  3. Empower Employees To Throw Out the Script
  4. Build a Culture that Recognizes and Retells the Stories of Employee Exemplars
  5. Put Your Money Where Your Mouth Is

To read the full article, click the link below:

Five Ways to Stop the Oncoming Customer Service Train Wreck…Before it Happens - Linda Popky

 

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