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Four Customer Service Lessons in Turning Chaos into Harmony – Shep Hyken

call center agentDoes your company ever have something go wrong for a customer? The answer to that question is most likely a resounding, “YES!” Every company has moments when something goes completely wrong and a customer gets flustered, but Shep Hyken’s article gives four lessons on how to turn that customer service chaos into harmony:

  1. Be calm
  2. Listen to your customers
  3. Be flexible
  4. Constantly learn and improve

To read the entire article, click the link below:

Four Customer Service Lessons in Turning Chaos into Harmony – Shep Hyken



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