Does your company ever have something go wrong for a customer? The answer to that question is most likely a resounding, “YES!” Every company has moments when something goes completely wrong and a customer gets flustered, but Shep Hyken’s article gives four lessons on how to turn that customer service chaos into harmony:
- Be calm
- Listen to your customers
- Be flexible
- Constantly learn and improve
To read the entire article, click the link below:
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