Are you using gamification in your call center? If you’re not sure what I mean by gamification, it’s essentially using techniques similar to those found in games to motivate your agents to achieve their goals. Whether you’re utilizing gamification or not, the ICMI article “Enterprise Gamification: 5 Trends to Track” by Gal Rimon offers valuable information you need to know:
- Enterprise Gamification is Happening Now
- Niche VS Universal Gamification
- Not Just a Platform
- Design Gamification with Empathy
- Gamification for the Long-Term
To read about these trends in-depth, please click the link below:
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