Do you use gamification techniques to get the most from your call center agents? Making games out of daily job tasks has become very popular recently. When done effectively, it can be a great way to boost agent morale by offering a chance at social and fiscal rewards. The ICMI article “Gamification Yields Big Returns When You Target the Right Behaviors” by Greg Hanover presents a real-world example of a gamification initiative that ended up being a big success.
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