If your small company is doing well in most areas, it’s very easy to forget about customer complaints on social media. If your heldesk is indifferent to customer comments on your social media pages, this could end up being detrimental to your business. The Huffington Post article, “3 Ways Helpdesk Indifference Will Kill Your Business” by Jun Loayza, discusses how silence, inapplicable responses, and poor customer service history can cause damage for your company. To read the full article, click the link below:
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