Social media has been growing as an outlet for customer service. With so many people using social media channels, such as Facebook, to follow their favorite brands and vent about frustrations, it was inevitable that company’s needed to adapt. But did you know that your company could use Facebook’s messenger feature to interact with your customers? It’s true, and the Luxury Daily article “How brands are tapping Facebook Messenger to bolster customer service” by Alex Samuely discusses this idea. To read the full article, click the link below:
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