If you’re a manager in a contact center, the chances of you being stressed at work are pretty high. Unfortunately, it’s just the nature of the job, but you can do more than just manage your agents. You can lead and inspire them. The ICMI article “How to be a Better Contact Center Manager” features a video interview with a contact center management expert, Karin Hurt. The interview features insights in how to improve employee productivity, how to motivate millennials, how to create an environment of trust, and more!
To see the interview, please click the link below:
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