It’s no secret that happy employees will perform better than unhappy ones, so of course, it’s no different with call center agents. A happier call center agent will deliver more friendly service to your customers. While setting goals for agents can increase productivity some, it’s important to take steps that will make employees happy and want to be more productive. The Tech.Co article “How to Improve Your Call Center’s Productivity” by Bre Smith elaborates on five steps to take to increase productivity:
- Improve the Word Environment
- Offer Incentives
- Improve the Knowledge Base
- Investigate the Sources of Calls
- Improve Self-Service
To read the full article, please click the link below.
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