The article “How To Measure Customer Service Effectiveness” by Collin Burke features an interview with Shep Hyken, customer service and experience expert. Customer opinion ultimately determines your service quality, so it’s important that you know to measure the right metrics and feedback to know how effective your company can be in delivering customer service. Hyken gives his insights on how to measure customer service effectiveness, how to survey customers, and more. Click the link below to read the full article:
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