Outsource Consultants' Blog

“How to Offer Great Customer Service With Social Media” - ALLELI ASPILI

wireless-broadband

If your company uses social media, you should be using it to deliver customer service. Customers use social media to voice their positive and negative opinions, but if their opinions aren’t heard, they’ll be more inclined to turn away from your company. The article “How to Offer Great Customer Service With Social Media” by Alleli Aspili gives 5 tips on how to use social media effectively to gain fans and deliver excellent customer service:

  1. Create a clear social media strategy
  2. Think before you "speak"
  3. Time is of the essence – Fix complaints, immediately
  4. Consider outsourcing your customer service
  5. Always ask for feedback

To read the full Sendible article, “How to Offer Great Customer Service With Social Media” by Alleli Aspili, click the link below:

http://sendible.com/insights/how-to-offer-great-customer-service-with-social-media/

 

Screen_Shot_2015-01-20_at_2.12.35_PM

If you're interested in outsourcing with a social media contact center, we can help at no charge!

Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.

 Learn More

Get a Free Call Center Cost Proposal!

Phone: 888-766-4482
Email: ckotlarz@Outsource-Consultants.com

FOLLOW US for relevant and up to date information regarding the call center industry.

  • Outsource Consultants, LLC Google+
  • Outsource Consultants, LLC Twitter
  • Outsource Consultants, LLC LinkedIn
  • Outsource Consultants, LLC Blog RSS Feed
  • Outsource Consultants, LLC Facebook
  • Outsource Consultants, LLC Manta

Download Our Guide to Help You Find the Best Fit Outsource Call Center Partner!

RFP_Template_Book_cover

Download Now

Download Our Top 10 Checklist: Key Areas to Consider when Selecting An Outsource Call Center Partner!

Top_10_Checklist_Book_cover


 
Download White Paper
 

Newsletter

Recent Articles

Categories