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Is the Force Strong with Your Customer Service Team? – Tricia Morris

call center agents giving customer serviceYou’ve probably been aware of a new Star Wars movie that hit theaters recently. It’s hard to avoid the hype, given the franchise has been a powerhouse in popular culture since the first movie was released in the 70’s. In the spirit of the latest movie release, Tricia Morris wrote the article “Is the Force Strong with Your Customer Service Team?”

This article points out some of the movie’s characters and their key strengths and discusses how those same strengths are required for successful customer service teams. The article also elaborates on the idea that just as the movie’s characters are all united by the force, customer service teams are also united under a common force.

To read the full article, please click the link below.

Is the Force Strong with Your Customer Service Team? – Tricia Morris

 

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