Companies have heard it plenty of times. Customer service is important for keeping your business thriving. But do you know the actual statistics to back up this concept? For example, did you know that 55% of people stopped patronizing a business due to poor customer service? It’s true, and there is much more information in the article by Jeanne Landau, “Keeping Call Center Agents Happy: Why It Matters.” To read the full article, click the link below:
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