The Philippines has overtaken India as the largest hub for call centers in the world, due to a higher literacy rate and its employees speaking with fluent American-accented English. But India has the advantage when it comes to its large size and emphasis on technology and engineering. India has six of the top eight cities for outsourcing, where the Philippines have two.
To read the full article by Nishant Maddineni, “Oursourcing BPO Services to The Philippines and India,” Click the link below:
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