Customer service has evolved substantially along with technology. First the norm was to use face-to-face interaction, then the telephone, then email. Now social media is becoming the normal way for customers to communicate with companies. For example, did you know that 70% of people use Twitter for customer service? The article “Social Media: The Next Customer Service Norm” by Daniel James discusses the rise of social media for customer service. To read the full article, click the link below:
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