The Loyalty 360 article “Some Early Predictions for 2016 in the World of Customer Engagement and Loyalty Marketing” by Jim Tierney features insights from Five9’s Vice President of Product Marketing, Mayur Anadkat. His insights include:
- Marketing and technology operations will finally collaborate to improve the customer experience
- Big data is a big deal for the customer experience
- Contact centers reach their peak within cloud technology
- CRM cloud adoption meets customers’ growing expectations
- Video gets growth opportunity within customer experience technology
To read about these thoughts and predictions in more detail, please click the link below:
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