It’s crucial to ensure that your contact center is up-to-date with your company. Some of the things you should do to assist your contact center include: maintaining your website for proper communication standards, ensuring that you provide your customers with all channels communication (phone, mail, email, social media, etc.), and encouraging and following-up with your contact center agents to make sure that they are on board with your company’s goals and culture. The article “Spring Clean Your Contact Centre” by Neldi Rautenbach (Synthetix) explains these ideas and more. To read this article, click the link below:
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