Customer service used to be limited to in-person interactions and phone calls, but your options have expanded greatly with the development of the Internet. Common options companies could use for customer communications include email, instant messaging, video chat and social media. But there are other technological advances that can aid your company, such as data tracking and mobile phone tracking such as Directional Audio. The article “The future of customer service is now” by Shep Hyken (Retail Customer Experience) discusses these customer service capabilities. To read this article, click the link below:
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