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Call Centers - Filling The Gaps In The Patient Care Continuum by Daniella Koren

Patients have started approaching their healthcare as consumers. Because of this, patients expect high quality care not only while they are in the office, but beyond the office as well. But physicians, nurses and staff are extremely busy and do not have the time to be available at all times when patients need communication. A possible solution for bridging the communication gap: nurse-staffed call centers, which can provide many benefits for patients. The article “Call Centers – Filling the Gaps in the Patient Care Continuum” by Daniella Koren (MediaPost) discusses the idea of call centers to assist healthcare organizations. To read this article, click the link below:

Call Centers - Filling The Gaps In The Patient Care Continuum by Daniella Koren



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Health Care Industry Working to Keep Up with Increased Calls

Unexpected events are guaranteed to occur in your company's business. What do you do when more guests than invited arrive to an important company event? What about when your call center underestimated the amount of calls expected? In the summary below, Philly.com writes about Independence Blue Cross' increase in calls and what they're doing to fix the problem:

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Revolution in the Healthcare Experience

Video, social media, and interactive platforms are just some of the technologies revolutionizing healthcare and helping improve the patient experience. 1to1Media recently posted an article describing the five ways technology is transforming healthcare. A summary is below:

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