You may have read tech articles reporting that the age of email is dead. Now rumors are flying that phone calls may be the next to go. A blog posted by bothsidesofthetable.com explains why dying phone calls are a myth. We've summarized the blog post below:
October 14, 2013 - Minneapolis, Minnesota
A recent article post from ICMI discusses how the call center acts as a business enabler and every interaction that a call center agent has with a customer has an impact on the overall customer experience and brand perception.
The Wichita Eagle recently posted an article describing the U.S. Department of Health and Human Services has a new consumer website and 24-hour call center to help prepare for the Health Insurance Marketplace, according to a news release.