Outsource Consultants' Blog

Phone Calls Aren't Dead

You may have read tech articles reporting that the age of email is dead. Now rumors are flying that phone calls may be the next to go. A blog posted by bothsidesofthetable.com explains why dying phone calls are a myth. We've summarized the blog post below:

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Industry Veteran Opens Call Center Outsourcing Advisory Firm

October 14, 2013 - Minneapolis, Minnesota

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In-house Versus Outsourced Call Center

A recent article post from ICMI discusses how the call center acts as a business enabler and every interaction that a call center agent has with a customer has an impact on the overall customer experience and brand perception.

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Government Website, 24-Hour Call Center Provides Insurance Information

The Wichita Eagle recently posted an article describing the U.S. Department of Health and Human Services has a new consumer website and 24-hour call center to help prepare for the Health Insurance Marketplace, according to a news release.

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