Outsource Consultants' Blog

Retailers: Provide Amazing Customer Service This Season

Multichannel Merchant recently posted an article about the mistakes retailers made in 2013 and how to prevent them this upcoming holiday season. A summary of that article is below:

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Mastering Multichannel

It's undeniable; retail customer service is facing an era of dramatic change. According to analysis from global consultancy, Deloitte, consumers increasingly digital lifestyles are altering traditional customer service models more than ever. Tech Radar recently posted an article about handling customer service in multi channel businesses. A summary of that article is below:

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Industry Veteran Opens Call Center Outsourcing Advisory Firm

October 14, 2013 - Minneapolis, Minnesota

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