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The Philippines: The New BPO Capitol of the World? - Fernando Vidaurri

The Philippines have had call centers since the early 1990’s, but it wasn’t until the past ten years that the industry really started booming in the region. The article from ASEAN Briefing, “The Philippines: The New BPO Capitol of the World?” by Fernando Vidaurri, covers the following topics in explaining some of the ways that the Philippines has become successful in the BPO world:

  • An English-Speaking and Highly-Educated Workforce
  • Business Incentives
  • Internet Connectivity
  • Future Outlook

To read the full article, click the link below:

The Philippines: The New BPO Capitol of the World? - Fernando Vidaurri


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Outsourcing BPO Services to The Philippines and India - Nishant Maddineni

Abstract

The Philippines has overtaken India as the largest hub for call centers in the world, due to a higher literacy rate and its employees speaking with fluent American-accented English. But India has the advantage when it comes to its large size and emphasis on technology and engineering. India has six of the top eight cities for outsourcing, where the Philippines have two. 

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