Outsource Consultants' Blog

The Importance of Culture: Learning from Comcast

By now you may have heard the story of Ryan Block and his humorous/tragic attempt to have his Comcast internet service discontinued. Geoff Schaadt, a management consultant, elaborated in a recent article posted on LinkedIn. The summary of that article can be found below:

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Increase Upselling in the Contact Center Using Incentive Programs

MultichannelMerchant recently posted an article describing upselling and using incentive programs for employees to be successful. A summary of this article is below:

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