If your company uses social media, you should be using it to deliver customer service. Customers use social media to voice their positive and negative opinions, but if their opinions aren’t heard, they’ll be more inclined to turn away from your company. The article “How to Offer Great Customer Service With Social Media” by Alleli Aspili gives 5 tips on how to use social media effectively to gain fans and deliver excellent customer service:
- Create a clear social media strategy
- Think before you "speak"
- Time is of the essence – Fix complaints, immediately
- Consider outsourcing your customer service
- Always ask for feedback
To read the full Sendible article, “How to Offer Great Customer Service With Social Media” by Alleli Aspili, click the link below: