Outsource Consultants' Blog

New Channel for Call Centers: Text Messaging

Contact Centers are now introducing an SMS (short message service), or text messaging, customer service offering that allows companies to directly convert incoming calls to text conversations. DestinationCRM recently posted an article regarding this new service through OneReach. A summary is below:

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Are Customers Text Messaging Your Call Center?

No matter your business, if you have customers that need to get in contact with you, you better have channels available for them to do so; this includes text messaging. A recent article by ICMI discusses the many benefits of adding text messaging to your contact center solutions. A summary of that article is below:

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