Outsource Consultants' Blog

The future of customer service is now - Shep Hyken (Retail Customer Experience)

Customer service used to be limited to in-person interactions and phone calls, but your options have expanded greatly with the development of the Internet. Common options companies could use for customer communications include email, instant messaging, video chat and social media. But there are other technological advances that can aid your company, such as data tracking and mobile phone tracking such as Directional Audio. The article “The future of customer service is now” by Shep Hyken (Retail Customer Experience) discusses these customer service capabilities. To read this article, click the link below:

"The future of customer service is now" - Shep Hyken (Retail Customer Service)

 

 

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This Philly startup is using live video to enhance customer service calls - Tony Abraham (Technical.ly Philly)

Abstract

The article by Tony Abraham of Technical.ly Philly, “This Philly startup is using live video to enhance customer service calls,” discusses a new mobile app, Livegenic, which enables customers to stream video from their phones directly to customer service representatives while maintaining the phone call. To read the full article, click the link below:

"This Philly startup is using live video to enhance customer service calls"

 

 

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