The article “What Parenting Can Teach You About Customer Service” by Vitaliy Verbenko discusses that there are many different styles of customer service, just like there are many styles of parenting. You might think your style of service works for every customer, but it varies just like parenting does for different children. And, like parenting, customer service can be difficult. One of the best things to do to help your customer service is to use consistency with your support. The article mentions four ways that inconsistency can be poisonous to your company:
- It rewards customers for bad behavior
- It trains your customers to question your ability
- It humiliates your company and support staff
- It’s not scalable of sustainable
To read the full article, click the link below:
If you're interested in outsourcing with a call center, we can help at no charge! Fill out the form for a FREE call center cost proposal.
Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.