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Why Call Centers Are Like the NFL - Jason Wesbecher

call center agentsDid the catchy title grab your attention? Same here, but I went on to read the rest of the article and thought it was interesting. The Huffington Post article “Why Call Centers Are Like the NFL” by Jason Wesbecher breaks down the similarities between the NFL and call centers. The article has three main topics:
  1.      You need the right team on the field.
  2.      Top-notch equipment is critical.
  3.      There’s no substitute for good coaching.

To read the full article, click the link below:

Why Call Centers Are Like the NFL - Jason Wesbecher



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