Do you know what steps to take when searching and selecting a fulfillment center? Multi-Channel Merchant recently posted an article with 4 steps to find and select a fulfillment partner. A summary of that article is below:
Your Fulfillment Service Partner and You Are the Same in the Eyes of Your Customers
Your company will make few decisions more important than choosing a fulfillment services partner. The wrong partner can negatively affect your business to its core. But the right partner can take your business to new heights you otherwise would not be able to reach. Toronto-based Precision Total Precision Fulfillment shares these four tips for selecting a fulfillment services partner.
1. Find Complete and Specialized Fulfillment Services
Fulfillment services can range from simple warehousing and shipping to third-party logistics (3PL) services for your entire supply chain. Considering the importance of the fulfillment services you choose, you do not want to change suppliers very often, if ever. That means the fulfillment company you choose today should be able to grow with you and continue to provide service into the foreseeable future and beyond.
Many businesses like yours may not know all the ways a fulfillment supplier can help. It would be a mistake to choose a supplier who only met your known requirements, instead of finding one that can bring options to the table that you had not considered or knew were possible.
The following are among the specialized services that leading fulfillment companies provide:
- Product Assembly/Packaging
- Marketing & Promotion, including loyalty and mobile solutions
- Sales & Order Management, including web, fax, email, phone, EDI, XML and direct-to-consumer orders
- Branded e-commerce Solutions
- Inbound and Outbound Customer Interaction Services
- Back Office Support, including database management, order entry, invoicing and reporting
- Customized Inventory Tracking
- Online Order/Shipment Tracking, including electronic proof-of-delivery
2. Think About Fee Structures
The wrong structure can hinder your bottom line. Beware of too many upfront charges and/or hidden fees. Deal with a company that is willing to work out a transparent structure that suits your budgeting. After all, you’re the customer.
3. Turnaround Time
A company might offer complete fulfillment services, but if they can’t turnaround your product quickly when needed, it could cause serious problems. 24 hours is not unreasonable.
4. Location, Location, Location
Find a supplier that has easy access to your markets; current and future.
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Outsource Consultants is a call center referral and advisory firm that helps companies find the best call center and BPO outsourcing solution. We can assist in finding solutions for inbound and outbound call centers, live web chat, cloud-based call centers, and outsourced email support services. We will save you significant time, reduce your outsourcing costs, and help minimize your risk when switching or selecting a new call center partner.