Customer loyalty is important for every company, and the best way to get customer loyalty is by providing excellent customer service. One way that contact centers can ensure quality customer service is by providing a good working environment for their employees. If the call center agent is happy, they’ll be more likely to deliver upbeat and patient customer service. In addition to a positive work environment, there are four things contact centers can focus on to build customer loyalty:
- Soft Skills
- Active Listening
- Authenticity
- Quality Assurance
The article “4 Ways Contact Center Agents can Build Customer Loyalty” by Jodi Beuder (Impact Learning Systems) discusses these focuses in more detail. To read the article, click the link below:
4 Ways Contact Center Agents can Build Customer Loyalty - Jodi Beuder
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