Outsource Consultants' Blog

Contact Center Hiring to Turn Customers to Friends – Daniel James

call center agentsHappy customers are loyal customers. While happiness can come specifically from a company’s product or service, it also occurs with quality customer service. And quality customer service shouldn’t end with in-store, face-to-face interactions; it should also be a part of your call center. The FurstPerson article “Contact Center Hiring to Turn Customers to Friends” by Daniel James gives an interesting concept: that contact center agents should be more than simply friendly; they should be empathetic, charming, enthusiastic, and supportive. To read this article and learn more about this concept, please click the link below:

Contact Center Hiring to Turn Customers to Friends – Daniel James



If you're interested in outsourcing with a call center, we can help at no charge! Fill out the form for a FREE call center cost proposal.

Outsource Consultants are call center experts with over 20 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading call centers. Let us help you find the call center that best fits your requirements.

 Learn More

Get a Free Call Center Cost Proposal!

Phone: 888-766-4482
Email: ckotlarz@Outsource-Consultants.com

FOLLOW US for relevant and up to date information regarding the call center industry.

  • Outsource Consultants, LLC Google+
  • Outsource Consultants, LLC Twitter
  • Outsource Consultants, LLC LinkedIn
  • Outsource Consultants, LLC Blog RSS Feed
  • Outsource Consultants, LLC Facebook
  • Outsource Consultants, LLC Manta

Download Our Guide to Help You Find the Best Fit Outsource Call Center Partner!


Download Now

Download Our Top 10 Checklist: Key Areas to Consider when Selecting An Outsource Call Center Partner!


Download White Paper


Recent Articles