Did you know that there is a difference between customer success and customer support? There is! Customer success involves building relationships with your customers and helping them daily, while customer support involves resolving customers’ specific products and product issues. While customer success and customer support have similarities and must be utilized conjointly, it is important that your organization understands the differences between them. The article “Customer Success vs. Customer Support” by Teresa Becker (ClientSuccess) discusses this topic in more detail. To read this article, click the link below:
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