We’re living in an age where many people only ask a company for help as a last resort. According to Synthetix, 90 percent of consumers look for answers on the Internet before contacting customer support. One way that people look for their answers is through online videos from channels like YouTube. There are thousands of instructional videos on YouTube, many created by companies as a way to serve their customers. The article “How Companies are Using YouTube for Customer Support” by The Economic Voice discusses this topic in more detail. To read the full article, click the link below:
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